Clinic Policy

ARRIVAL + SCHEDULING

 

As we provide medical supervised treatments, we require new patients to arrive at least 15 minutes prior to their scheduled appointment. We require that all new patients fill out a medical history and/or skin care history consent forms, as well as any additional required consent forms.

CANCELLATIONS

It is our main goal to provide the best care possible in the most time effective environment. With this same dedication devoted to all our patients, it is imperative that you inform us twenty-four hours (24) in advance of any changes to your scheduled appointment. All services cancelled or rescheduled with less than twenty-four hours (24) notice will result in a 50% charge of scheduled services. Or if said treatment cost is greater than $500.00, twenty-five percent (25%) of the total treatment cost will be charged (not to exceed $200.00). We value your time and honor our own policy, so please remember that your appointment is reserved exclusively for you.

All appointments must be secured with a valid credit card. All fees will be charged without proper notice and must be paid to secure future appointments. Any returns requested on advance payments will result in a 25% processing fee. Payment is due at time of session.

 

As a courtesy to our patients, we offer appointment reminders. Changes to appointments and cancellations are the sole responsibility of the patient. Our voicemail is available 24/7 and messages left after hours will be picked up the next business day. If you have opted into email and/or text reminders, you will receive an email and/or text appointment reminder 3 days prior to your scheduled appointment. A secondary reminder will go out 1 day prior to appointments not confirmed.

 

All appointments must be confirmed at least 1 day (24 hours) prior to the scheduled appointment date. Failure to confirm the appointment will result in cancellation of the appointment so that we may offer the opening to a patient on our waiting list.

 

CONSULTATIONS

Our consultations provide an in-depth skin analysis using the Visia® Imaging System. At which point an in-office treatment plan and a specialized home care regimen are discussed to better understand each individual's skincare needs

LATE ARRIVALS

Our scheduling is designed to permit the correct amount of time to complete your scheduled service. A late arrival will deprive you of your treatment time. In fairness to others, your treatment must end on time so the next patient's session can begin on time. If you are unable to be on time, we will do our best to complete as much of your treatment in the remaining allotted time. Normal scheduled fees will apply. However, with some treatments it may be necessary to reschedule you. If you are 15 or more minutes late for your scheduled appointment, you will be considered a "NoShow" and charged for 50% of your scheduled service.

 

PAYMENTS

Skinetics® accepts Cash, Check and all major credit cards. Any returned checks will incur a $25.00 processing fee.

PRODUCT RETURNS

Your satisfaction is our main concern. If you are dissatisfied with one of your products, please bring in the product with your original receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. Monthly specials will be deducted where appropriate. All sales are final on Latisse, and RX based items.

 

STANDARD POLICY

A valid credit card is required to secure all appointments.

*All prices are subject to change without notice. All times stated are approximate.

*Skinetics® reserves the right to refuse services at our discretion.

Please Note: Medical doctors are licensed and regulated by the Medical Board of California.

VALUABLES

We are not responsible for lost or stolen items and encourage you to leave valuables at home.